Refund Policy



We guarantee to refund any item you are not completely happy with. If you have decided to return your purchase you have 14 days from the date you received your order, as long as it is in its original condition. We will NOT accept returns with any make up marks, deodorant, fake tan or signs of wear. Please also note that items must be returned with all of the barcode tags intact and with the despatch note you received enclosed, if these are not included we can unfortunately not offer you a refund and any items returned in this state will be returned back to you at your cost. 

In the interests of hygiene we do not offer refunds on underwear or swimwear if the hygiene seal has been removed unless they are faulty. If you find any fault in the product, you must notify us within 7 days of receiving the goods. After this time you will not be able to return the goods for exchange or refund.

Sale items are not refundable. We will exchange only at the buyers cost, for different sizes only.


Diamond connectors MUST be returned in the plastic protectors provided. if they are not returned in the plastic protectors and the bikini is scagged from the connectors then we will not issue a refund. 


Personalised products are non-returnable/exchangeable. All sales are final. 


To return an item by post, the address is on the return slip unfortunately we regret to inform you that any original shipping fees or return shipping charges are non-refundable. Refunds will be credited to your original method of payment.

Your statutory rights are not affected by our returns policy.

Return address :


C/O Jual

Unit 4 South Road, 
Penallta Industrial Est,

Ystrad Mynach,


CF82 7ST